Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
DEFDPL019 Mapping and Delivery Guide
Obtain information from a client
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | DEFDPL019 - Obtain information from a client |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare background material |
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Element: Review and analyse background material in accordance with matter requirements | ||||||||
Element: Open new client and matter file, as required, in accordance with organisational legal procedures | ||||||||
Element: Obtain client information |
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Element: Outline legal limits of own responsibility clearly to client and establish mutual expectations in accordance with operational guidelines | ||||||||
Element: Use appropriate communication techniques to obtain required information from client | ||||||||
Element: Record client information in accordance with legal requirements and review with instructing legal officer |
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Element: Finalise documents in accordance with organisational procedures | ||||||||
Element: Store and secure relevant records in accordance with organisational procedures |